Data Protection & Privacy Notice

I value your privacy and appreciate that you trust me to protect any information that I hold about you from any contact with me at Blossom Counselling.

Why do I collect this information?

As a counsellor my aim is to provide support to you that may require understanding about private and sensitive aspects of your life and this may include information about your medical history.

As individuals, our lives are complicated in terms of our thoughts, feelings, actions as well as the complexities of relationship dynamics.  In order to understand a clients needs it may be necessary for me to capture their  individual perspective on their life journey and current factors to have the understanding to be able to offer appropriate support during the continuity of the counselling process.

What information do I collect?

As part of my process I collate some generic information about my clients (Name, Address, Contact Telephone Number, Email Address, Date of Birth) that would enable me to differentiate one client from another. Some information may be collected relating to medical history, current medications, GP Details and next of kin details so that if there is an emergency situation I can guide appropriate support to my client if it were needed.

In addition, I capture brief case notes, pertaining to the work undertaken within the counselling process.  This information is factual and provided by clients. It relates to their situation and includes insights uncovered during the therapy work and how this is interpreted.

I endeavour to ensure that all of the information that I collate is accurate, adequate and relevant.

I do try to annonymise personal data where possible as an additional safeguard

How do I protect your information?

Once we enter into an agreement to work together your express consent will be sought before collecting and processing certain sensitive personal data, such as medical information.

I hold all client information electronically and safely in line with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018 (DPA 2018)

I maintain electronic safeguards designed to help me protect your personal information and hold it securely. I use technology to encrypt your electronic information.

Who has access to your information?

Data Sharing of any information I hold relating to clients is only done in the following circumstances:

  • When there is a severe risk to the health and well-being of the client or another person.
  • When it relates to the prevention, detection or investigation of a crime (statutory
          requirements and court orders).

In the event that I should die suddenly or be rendered severely incapacitated, then all client information would be placed with a defined and designated professional practitioner who I have authorised to manage my case notes.  There would be a continuity of care and diligence in the safe maintenance of your information it this were to happen.

How long do I keep your information?

Your personal data will be kept, in accordance with the law and regulatory guidance, for as long as necessary for the purpose(s) for which it was collected. Once counselling has finished all client records and personal data is securely destroyed as it is no longer needed.

What rights do you have to access and control the use of your information?

As a client you have the right to access and have a copy of any personal information I hold about you.  If this information is incorrect – you have the right to request these errors be corrected.  You also have  a right to complain if you feel that the information I hold is inaccurate, excessive, or not used for the specific purpose for which it was originally collected

You can exercise your right to access any information I hold about you by completing a Subject Access Request Form (see link below) which is free of charge.

Subject Access Request Form

Please print out this Form, complete the relevant sections, scan it and send it to my email address:  jan@blossomcounselling.co.uk

I will respond to this request within thirty calendar days of receipt of the form.

If you have any questions or queries about how I protect your data and privacy I would be happy to discuss them via email.